Privacy Policy

(For website visitors and online interactions)

Note: This Privacy Policy explains how we handle information collected through our website and related online tools. For information about how we protect client health information (PHI) in connection with services, please see our Client Privacy Notice (HIPAA).

1. Who We Are

Nirva – Interpersonal Hypnotherapy Clinic ("Nirva," "we," "our," or "us") operates the website at mynirva.com and related pages. This policy explains how we collect, use, and protect information when you visit our site or interact with us online.

2. Information We Collect

We may collect:

Information you provide directly, such as:

• Name and contact details when you complete a form or subscribe to updates

• Information you send in messages or emails (we ask that you keep health details limited via web forms and email)

Information collected automatically, such as:

• IP address and browser type

• Device type and operating system

• Pages visited and time spent on the site

• Referring website or campaign

• General location (city/region) based on IP

This may be collected using cookies, pixels, or similar technologies.

3. Cookies & Similar Technologies

We may use cookies or similar tools to:

• Help the site function properly

• Understand how visitors use the site

• Improve content and user experience

• Measure the reach of our educational and marketing efforts

You can typically control cookies through your browser settings. If you disable cookies, some features may not work as intended.

4. How We Use Website Information

We may use your information to:

• Respond to your inquiries and messages

• Provide information you request about Nirva or our services

• Improve the site's performance, security, and content

• Analyze usage trends and measure the effectiveness of our outreach

• Comply with legal obligations and enforce our policies

We do not sell your personal information.

5. When We Share Information

We may share website-related information with:

• Vendors and service providers who help us operate the site, send communications, or analyze usage (for example, hosting providers, analytics tools). These vendors are required to protect your information and use it only for services they provide to us.

• Legal or regulatory authorities when required by law, regulation, court order, or to protect our rights or the rights and safety of others.

• For clinical client PHI, we use Business Associate Agreements (BAAs) with HIPAA-eligible vendors as required and follow our Client Privacy Notice.

6. Email & Communications

If you provide your email address, we may contact you with:

• Responses to your requests

• Information about Nirva and our services

• Occasional updates, newsletters, or invitations

You can opt out of non-essential emails by following the unsubscribe link or by contacting us at support@mynirva.com. We may still send important administrative or service-related messages that are not promotional.

We ask that you do not send detailed health information via regular email. For sensitive matters, we use secure methods or discuss in session.

7. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect information collected through our website, including:

• Secure hosting and encryption where appropriate

• Access controls and authentication

• Regular updates and monitoring

However, no system is 100% secure. By using the site, you understand that there is some risk when transmitting information online.

8. Your Choices & Rights

Depending on your location, you may have rights to:

• Access, correct, or delete certain personal information

• Restrict or object to certain types of processing

• Withdraw consent for communications

To make a request, contact us at privacy@mynirva.com. We may need to verify your identity before acting on your request.

For rights related specifically to health information and PHI, see our Client Privacy Notice.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe a child has provided us information without consent, please contact us so we can address it.

10. International Visitors

Nirva is based in the United States. By using our website from another country, you understand that your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Website Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes may also be highlighted on the site.

Your continued use of the website after changes are posted means you accept the updated policy.